associate support Supervisor, philippinesASEA

ASSOCIATE SUPPORT SUPERVISOR, PHILIPPINES
ASEA is looking for a talented and enthusiastic Associate Support Supervisor to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level.
THIS POSITION IS BASED IN THE PHILIPPINES. EMPLOYEE WILL LIVE IN THE PHILIPPINES.
Manila, Philippines
SUMMARY:
The Associate Support Supervisor will work closely with the customer service department at the ASEA headquarters in Utah, USA. This person will ensure that any Associates coming into the local office will have a great customer service experience. This role is one of guidance, communication, facilitating and answering any questions that Associates may have, and when appropriate, directing any issues from Associates to the customer service department at headquarters to be resolved. The ideal candidate has an existing passion for network marketing and the ASEA lifestyle.
RESPONSIBILITIES:
Work closely with the Customer Service department in the US
Provide support for Associates and leaders coming into the office
Resolve any issues as deemed appropriate that Associates/leaders may have
Assist Associates/Leaders coming into the office placing orders with cash payment
Educate and/or train Associates/leaders on enrollment process or how to find information on the Virtual Office
Escalate any issues/questions that cannot be resolved locally to the US Customer Service Support
Other duties as assigned
QUALIFICATIONS:
3+ years' experience in customer service in a call center, with a minimum of 2+ years' leading teams
BS/BA degree in business, or other related field or equivalent work experience
Understanding of call center CRMs, workforce tools, phone systems and other call center software
Experience with Direct Sales, MLM or Network Marketing industry strongly preferred
Strong organizational skills
Proven track record in leading, coaching, teaching, and inspiring others
Experience working under pressure, making strong decisions and calming down escalated situations
Ability to work independently and be an adapt problem solver
Friendly, flexible, dependable, and professional
Great attention to detail and ability to multi-task
If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today.
Job Posted by ApplicantPro
ApplicantPro

Philippines
Permanent
Full-time