Associate supplier onboarding specialist (sos)SAP

We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
SUMMARY:
The Associate Supplier Onboarding Specialist's (SOS) primary function is to undertake supplier enablement tasks for the Ariba Network as directed for customer campaigns in accordance with the processes and procedures.
The ASOS is to action those supplier requests allocated to them. By following the onboarding process obtain a decision from those suppliers whether they agree or not to transact electronically with their customer. This applies to existing member suppliers and new suppliers.
Duties and Responsibilities * Plan and prioritise daily outreach (combination of outbound phone calls and emails) activities to meet individual KPI's, or to action their leads as directed by their manager.
Maintain and develop existing and new customers through appropriate propositions and ethical sales methods to optimise quality of service, business growth and customer satisfaction to meet the needs of the supplier enablement campaigns
Operate in accordance with the on-boarding processes and procedures
Operate and update the CRM system as per the on-boarding procedures
Monitor daily progress on number of calls made and successes achieved
Work as a coherent team member
Adhere to health and safety policy, and other requirements relating to care of equipment
Respond to and follow up simple customer enquiries
Maintain strict confidentiality with customers information
Other specific tasks as required or directed by the manager
Take full ownership of assigned activities
Skills and Experience Required:
Core Essential Skills:
Experience in customer service, sales, and/or call centre environment
Outbound call experience (must be very comfortable making outbound calls)
Ability to respond to supplier queries in a timely manner
Excellent communication skills (oral and written)
Professional and pleasant manner and speaking voice
Be results driven
Ability to learn new software (CRM)
Problem solving skills
Ability to work unsupervised, be proactive in their approach, manage and prioritise their work activities
Ask questions where necessary to solve problems as they arise
Have a pleasant cooperative manner, to take and follow instructions, and be able to work as a cohesive team member
Pays attention to the detail
Desirable Knowledge:
Experience in Supply Chain practices, primarily purchasing and e-procurement
Knowledge of purchasing systems
Knowledge on Ariba Network
Knowledge of Microsoft applications (Excel, Outlook)
Language skills
English
Other languages an advantage but not necessary
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Protected Info]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 343051 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
SAP

Manila City, Metro Manila
Permanent
Full-time