Associate specialist, client solutionsFactSet Research Systems

Responsibilities
Deal with day to day client requests and queries to ensure the best solution is found
Understand client workflows to deal with live client issues
Share ideas and promote suggestions for improvement of workflows
Design and update custom reports using bespoke and industry-standard tools
Meet targets and goals set by exhibiting motivation and high performance
Use internal systems and follow procedures for maintaining the highest level of quality support for all RMS clients
Attend internal meetings and training sessions as requested
Job Requirements
A relevant bachelor's degree or equivalent - Computer Science, IT or Finance majors are preferred, but all majors will be considered
Exceptional analytical and problem-solving skills
Background knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is critical
Strong written and spoken communication skills in English
Hardworking and proactive
Positive team player attitude
Knowledge of or strong interest in working with programming languages
Background with Microsoft SQL Server and Transact SQL a plus
Previous client facing or customer support experience a plus
Desire to work shifts - Sunday to Thursday - 3pm-12am
FactSet Research Systems

Manila City, Metro Manila
Permanent
Full-time