Associate specialist, client solutions - rmsFactSet

Role/Department Description:
The FactSet Research Management Solutions (RMS) family of products provide research solutions for financial institutions including investment banks, hedge funds, mutual funds, pension plans, endowments, foundations, and brokerage firms, with an active presence across the US, Europe, and Asia Pacific.We are looking for highly motivated individuals to join the helpdesk team based in Hyderabad and Manila to provide support services for our clients across the globe 24 hours a day. The team is composed of energetic individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility. You will get the opportunity to gain knowledge on various workflows across multiple products that are used by a range of financial organizations.
Responsibilities:
Deal with day to day client requests and queries to ensure the best solution is found
Understand client workflows to deal with live client issues
Share ideas and promote suggestions for improvement of workflows
Design and update custom reports using bespoke and industry standard tools
Meet targets and goals set by exhibiting motivation and high performance
Use internal systems and follow procedures for maintaining the highest level of quality support for all RMS clients
Attend internal meetings and training sessions as requested
Required Skills:
A relevant bachelor's degree or equivalent - Computer Science, IT or Finance majors are preferred, but all majors will be considered
Exceptional analytical and problem solving skills
Excellent presentation skills, written and oral communication skills, and solid organizational skills a required
Background knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is critical
Strong written and spoken communication skills in English
Hardworking and proactive
Positive team player attitude
Superior client service attitude and skills
Background with Microsoft SQL Server and Transact SQL a plus
Desire to work shifts: 2:00pm - 11:00pm / 1:00am - 9:00am
FactSet

Manila City, Metro Manila
Permanent
Full-time