associate Regulatory Affairs specialist - patient registration services"Medtronic

Careers that Change Lives
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let's work together to address the universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
A Day in the Life
Associate Regulatory Affairs Specialist
Medtronic ANZ Customer Care and Supply Chain team is the main point of contact for all Medtronic customers - patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations; including Medtronic sales and marketing; service support teams. The team is responsible for delivering exceptional customer experience, and providing quality support services for our business partners to maximize value within the organization.
QRA Center of Excellence teams is accountable for ensuring all orders are processed and meets Medtronic's audit/regulatory controls and business guidelines across all business groups; the team seeks to drive revenue recognition and optimize customer satisfaction by acting as the single point of contact (SPOC); processing SAP transactions/order entry; managing back order and deliveries; revenue maximization and timely invoice dispute resolution.
Key responsibilities:
Accurate data entry of patient registration information i.e.: keying names, addresses, alpha-numeric serial numbers, doctors and hospitals into system
Respond to and follow up on customer and patient calls in a timely manner ie: requests for cards, update information, verify information, etc.
Initiate calls to customers and patients for follow-up i.e., missing information, questions regarding registration forms, etc.
Work with Customer Service representatives and ANZ Quality Regulatory Affairs Team to update Patient Registration as new information is received
Prepare necessary reports in preparation and then produce laminated patient identification cards
Ensure on-going maintenance of hard copy repository of Patient Registration forms
Other duties as assigned by management.
Must Have: Minimum Requirements
Bachelor's degree required
0 years of experience required
Your Profile
Education required: relevant university or college degree;
Experience required: 0-2 years;
Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools - MS Outlook; Excel, Word, Share point.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Additional Information
Posting Date: Jun 2, 2021
Travel: No
Medtronic

Taguig City, Metro Manila
Permanent
Full-time