assoc IT SupportDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
First point of contact for technical software, hardware and network support.
Primary daily responsibilities providing user account management for both Microsoft Active Directory related systems, and other business applications, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy, and proficiency.
Assist with administration of mobile devices, Cisco phones, SCCM, Sophos Antivirus, MFA, and other related applications.
Perform remote diagnostics, troubleshooting and incident resolution using remote system management tools
Perform weekly, monthly, quarterly, and annual compliance or audit-related tasks
Follow up on all assigned tickets or tasks to ensure proper response and satisfactory resolution, keep detail-oriented documents and keep the customer or business partners updated of the status and resolution times.
Log all incoming tasks and requests in the incident tracking system and document all actions, to include all follow up conversations, status updates, troubleshooting steps, and resolution.
Collaborates with NOC to compose and send end user communications during outages and planned upgrades.
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by the Service Desk Manager.
Qualifications
3-5 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or as an IT Service Desk Analyst
Excellent writing, communication, and interpersonal skills
Strong Analytical, troubleshooting and problem solving skills
Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
Proficiency in Microsoft products and operating system, certifications preferred
Familiarity with resolving remote connectivity issues
Ability to deal with multiple priorities in a fast-paced environment a must A+ and ITIL V.3 certification a plus
Deltek Systems

Makati City, Metro Manila
Permanent
Full-time