Assistant relations specialistMagic

About Magic
is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members--like magic.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including ) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why this Role Exists
The primary role of the Assistant Relations Specialist is to work closely with the dedicated assistants to ensure a successful user experience. This includes initial onboarding, post onboarding follow-ups, developing rapport with assistants, serving as the assistant advocate, and providing continued support that will improve the assistant's relationship with Magic and their client.
The impact you'll make:
Facilitates the assistant introduction to the company and company policies
Performs weekly check-ins with assistants to ensure happiness and address any questions they may have
Handles assistant escalation phone calls as needed
Create actions to address assistant needs
Implement new product initiatives that enhance existing relationships and improve the overall assistant experience.
Serve as assistant advocate internally by effectively collaborating with cross-functional teams including hiring, client relations, product, sales, and engineering.
Replace assistants as needed for our current clients by working with the client and the assistant matching team
Consult with mid and senior-level management on trends with a view to developing new services, products, and distribution channels.
Submit weekly progress reports and ensure data is accurate.
Creates, manages, and assesses the effectiveness of special programs and wellness of the assistant roster
Manages assistant offboarding in conjunction with the appropriate teams.
Other duties as needed
Requirements
Experience required - at least 1 year of experience in customer service specializing in customer or client facing, and handling client concerns face to face or over the phone.
Experience in handling a team and subject matter expertise.
Problem-solving skills around technical, product, and accounting-related questions (Zendesk experience is a plus).
Strong competency in spreadsheets and presentation software.
Education required: Bachelor's Degree in any field
Willing to work on a night shift
Your Superpowers are...
Has strong organizational, project, or account management skills.
Good communication and customer service skills.
Highly quantitative, data-informed approach, and creative problem-solving.
Ability to build relationships and communicate at all levels - a team player who can motivate individuals.
You should apply if...
Tenacious and strategic thinker with an ability to thrive in a dynamic, always-on, highly ambiguous startup environment.
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are hyper-organized.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You are an over-communicator.
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, gets familiar with our tech stack (G-Drive, Slack, etc.), and the ability to communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Benefits
Why Join Magic?
Magic

Taguig City, Metro Manila
Permanent
Full-time