Assistant Manager, operational support evening teamRefinitiv

Role Profile
The Operational Support Assistant Manager will primarily be responsible for ensuring the checks between the hours of 16:00 and 01:00 London time are performed and any issues escalated following the appropriate escalation procedures.
The Assistant Manager will also be responsible for running the day to day activities for the Operational Support team based in Manila, The Philippines.
The role will cover the development of frameworks and processes, and oversight of the Operational Support team members based in The Philippines.
Team Description
The team works primarily to cover the afternoon and evening London hours, while being based in Manila, The Philippines.
It is responsible for the first line of checks for a range of markets, admissions, technical processes, and systems.
The Operational Support team is part of the overall Capital Markets Operations organisational structure.
Department Description
Capital Markets Operations covers Market Operations Services and Client Services. The Market Operations Services team provide the centralised function for the maintenance of key trading services and reference data databases spanning the LSE, Turquoise, and CurveGlobal venues.
The department acts as a first point of contact for customers (both issuers and member firms) requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data.
It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE.
The area manages close operational relationships internally and externally.
1.0Key Responsibilities
To act as the main liaison between management (based in London) and the team members (based in The Philippines).
To coordinate the training of members of staff and act as a role model.
To assist managers with people management in way of 121s, training programs, mid-year and end of year review input, and development opportunities.
To coordinate all Operational Support activities, so that these are performed efficiently and effectively.
To perform a number of proactive, confirmatory checks across a range of markets and tools to ensure that all the systems in scope are healthy and ready for the business day.
To take ownership of any issues arising from the Operational Support checks and liaise with support teams and management, as required.
To provide all stakeholders with updates on the health of the systems in scope at predetermined checkpoints.
To use correct processes/procedures, tools, RACIs, SLAs and escalation models.
To perform proactive customer alert management and event logging to help ensure appropriate levels of service quality are consistently and predictably delivered.
To provide continuous service improvements with a focus on, among other aspects, automation.
To expand the scope of the team by introducing new checks.
To create accurate and clear procedures for any new checks introduced.
To assist management with any ad hoc requests, as required.
2.0Key Behaviours
Integrity
Has the sustained drive and energy to deliver support service to the required level of timeliness and quality.
Willingly makes the effort to ensure activities are completed on time and to the quality required.
Partnership
Makes use of project management methodologies (e.g.: schedules of work; progress reports etc.)
Deals with conflict successfully.
Seeks information/inputs from colleagues/clients.
Innovation
Willingly adopts new processes/approaches/ways of working.
Excellence
Oral and written communications are tailored to their audience's needs.
Proactive and demonstrates initiative.
Prioritises activities according to business and operational needs.
Analysis and problem solving.
Analyses issues to identify the most appropriate solutions.
Utilises all available resources and toolsets to investigate and resolve problems.
3.0Candidate Profile / Key Skills
Relevant industry experience and recent experience in a similar role.
Knowledge of FIX protocol, SQL, Networking, Wireshark, SFTP, electronic trading systems, market data, ITSM tools, Excel.
Financial industry experience.
Must be a confident team player with good interpersonal skills and a 'can do' attitude.
Worked in professional and client-focused environments, where detailed processes must be followed.
Accurate with attention to detail.
Must be able to work to deadlines and under pressure.
Knowledge of equities and debt instructions and associated corporate events would be advantageous.
Proficient in MS Office products.
Ability to learn quickly.
Experience in managing staff/teams.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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Refinitiv

Taguig City, Metro Manila
Permanent
Full-time