assistant Accounts ReceivableThe Hershey Company

Location: Makati City, Philippines
Accounts Receivable Assistant - 1C
Role Summary:
The position would play a vital role in minimizing deduction reserve, maintaining the percent current and posting cash receipt on a timely manner. Represent Hershey in a professional manner by maintaining and enhancing a positive business relationship with customers, Credit Analyst/Accounts Receivable Accountants and Deduction Analysts. Assure that the Accounts Receivable status are healthy and processes are within the set global policies and meets Finance requirements. Ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met.
Major Duties and Responsibilities:
Invoice Collection Management:
Perform collection of invoices that are past discount date via email, customer websites and phone calls.
Monitor customer web sites for invoice payment status.
Process and upload invoices and appropriate documentation (like proof of delivery) for invoices not found on customer web sites.
Maintain and document contact information for invoice collections in SAP
Document duties performed on customer accounts, including, but not limited to, case
numbers, process dates and payment status.
Document collection calls and responses on customer accounts.
Request proofs of delivery as required for collection.
Attach pertinent documentation to customer accounts.
Organize and track phone calls to ensure continuity of collection.
Notify Credit Analyst/AR Accountant of invoice issues requiring electronic processing or corrections
Notify Credit Analyst/AR Accountant of invoices that are paid per the customer but still open on SAP.
Ensure that set KPIs/ Metrics/ SLAs are met on a timely manner
Deduction and Dispute Management:
Accurately process performance deduction payment via High Radius
Maintain dispute management worklist within the agreed deduction balance
Assist in proof of delivery retrieval for deduction due to shortages.
Ensure that set KPIs/ Metrics/ SLAs are met on a timely manner.
Cash Application (AEMEA Region):
Ensure that all collections are properly and accurately recorded on time
Facilitate complete and accurate cash upload for India market
Support AR Accountant for managing customer's account by clearing hanging balances correctly.
Review, prepare and present Letter of Credit for collection on due date and before it expire
Maintain accurate and complete collection tracking file,
Ensure all receivable related records and documents are properly filed and archive
Provide support to Internal, External, and Sarbanes-Oxley audit and test.
Ensure that set KPIs/ Metrics/ SLAs are met on a timely manner.
Relationship Management:
Notify Credit Analyst of critical customer conversations that identify a financial concern or change in ability to pay invoices.
Proactively identify re-occurring invoice issues and address with Credit Analyst.
Communicate in a positive manner with all groups to ensure positive win-win relationships.
Provide backup support to team members away from the office
Ensure overall customer service
Assist in the completion of any other daily team responsibilities or special projects
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Knowledge:
Knowledgeable in any accounting system (SAP, Quickbooks, Netsuite, etc)
Familiar with Microsoft Office Tools
Experience in Accounts Receivable
Experience in deduction and dispute management is a plus
Soft Skills:
Strong Oral and Written Communication Skill
Good Interpersonal Communication Skills
Good Stakeholder Management Skills
Keen to Details
Works with minimum supervision
Proactive
Competencies:
Team Approach
Initiates and fosters open dialogue across the organization; collaborates with others to increase opportunities for success; focuses on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.
Customer Focused and Results Oriented
Understands issues from the customers' perspective; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done.
Problem Solving
Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious. Promote a culture of Root Cause Analysis and develop preventive actions.
Learning
Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.
Listening and Interpersonal Skills
Practices attentive and active listening and has the patience to hear people out; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact.
Education/Experience:
Education: Bachelors degree in Accounting, Finance or any Business course
Experience:
At least 1 year experience in Accounting.
Must have experience with any Accounting System (SAP, Quickbooks, Netsuite, etc).
Must have strong perseverance in completing the assigned tasks.
Must have experience in processing high volume and manual transactions.
Strong preference given to candidates with SAP experience.
Strong preference given to candidates with working experience in Accounts Receivable
Strong preference given to candidates with working experience in Deduction and Dispute Management.
Must have strong business partnering experience with stakeholders.
Must be adaptable to changes.
Must be amenable to work on night shifts.
Must have the capability to establish rapport and strong collaborative relationships with cross functional teams while also having the ability to push back when needed.
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The Hershey Company

Makati City, Metro Manila
Permanent
Full-time