apply now- Technical Support Representative in davao cityMetacom Business Process Outsourcing Solutions Inc.

TECHNICAL SUPPORT REPRESENTATIVE
 
Description
Provide technical support for customers via phone, email, and chat.
Assist in troubleshooting technical issues efficiently to ensure customer satisfaction.
Document customer interactions and maintain detailed records of service requests.
Work collaboratively with technical teams to resolve complex issues.
Educate customers on troubleshooting techniques and software usage.
Requirements
Educational Qualifications: High School Diploma or equivalent.
Experience Level: 0-2 years.
Skills and Competencies: Proficient in English, strong customer service skills, problem-solving abilities, basic technical skills.
Responsibilities and Duties: Ability to manage call center operations and conduct sales pitching when necessary.
Qualities and Traits: Strong communication skills, patience, and a customer-oriented mindset.