Application Support engineerDTCC

Job Description: Business Unit Description
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Position Summary
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents. Leadership Competencies
Be Visionary: Visionary leaders are Change Drivers advancing the organization's strategy by being Future Focused and Compelling Communicators.
Build Capability: Leaders build capability in themselves by being Committed to Personal Excellence and are Talent Developers for others by providing growth opportunities, feedback and coaching.
Create Community: Our leaders are Inclusive Leaders who are Relationship Minded, embracing individual differences, inspiring others to thrive, and building networks for effective collaboration.
Empower Results: Leaders at DTCC are Results-Oriented, delivering timely, high quality, client-focused results, while mitigating risk. They are Business Savvy and understand DTCCs position in the global marketplace, recognizing the emerging industry trends that can impact DTCC business strategies.
Qualifications
Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience
Job Responsibilities
Analysis of Applications Systems in order to prevent incidents from reoccurring
Expand knowledge base of operating procedures/runbooks for supported applications
Collaborate within the team to resolve application alerts and escalate as needed
Gather requested documentation in support of ongoing audits requests
Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
Ensure automation produces expected results within stated threshholds
Monitor Dashboard to provide better visibility into potential issues and future outages
Analyze proposed application design and provide feedback on potential gaps to business requirements
Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
Key Skills
Fosters a culture where honesty and transparency are expected.
Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
Collaborates well within and across teams.
Communicates openly with team members and others.
Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
Works with the team to review deliverables and ensure quality and accuracy. Adheres to established rules and procedures when performing work.
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team:
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.
DTCC

Manila City, Metro Manila
Permanent
Full-time