Application Support analystNasdaq

Nasdaq (Nasdaq: NDAQ) is a global technology company serving the capital markets and other industries. Our diverse offering of data, analytics, software and services enables clients to optimize and execute their business vision with confidence. To learn more about the company, technology solutions and career opportunities, visit us on , on Twitter , or at .
Located in a modern office in Bonifacio Global City, Taguig, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment, while offering unlimited growth opportunities, competitive salary, bonuses, and comprehensive benefits package.
As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Market Technology product and service offerings. You will be part of the global service desk team that provide 24/7 standard support and emergency support. This include handling of inquiries from users globally, providing user application support and monitoring service delivery.
Your Day Will Include
Providing day-to-day product support to the Nasdaq Market Technology client base.
Tracking, following up, and resolving operational, technical, and user-reported issues.
Performing incident management.
Monitoring:
Application QoS
Subscription processing
Systems
Market/provider notifications
Troubleshooting and resolving any issue resulting from monitoring or user report.
Collaborating with client tech teams to address issues.
Managing change requests.
Provisioning user access.
Escalating issues to the appropriate technology teams and senior management when necessary.
Updating knowledge base systems to provide accurate troubleshooting guidelines.
Best-Suited Candidate
Qualifications:
Bachelor's Degree in Computer Science, Information Systems or other related discipline.
For non-degree holders, at least 4 years work experience in Data Center, Trading, Computer, or Network Operations.
New graduates with related educational background and internship experience will be considered.
Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular Excel).
Good understanding of service level metrics.
Basic data analysis skills.
Excellent verbal and written communication skills
Strong attention to detail and organizational skills.
Critical thinking and natural curiosity; a self-learner.
Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus.
Prior experience in similar product support role - Technical & Helpdesk Support or equivalent is a plus.
Understanding of financial markets and trading concepts is an advantage.
ITIL and Six Sigma Certifications are a plus.
Amenability to shifting schedules as the team operates on a 24/7 basis.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
Nasdaq

Taguig City, Metro Manila
Training
Full-time