analyst, Customer fulfillment (bahasa speaker)SC Johnson
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 08/06/2025
Deadline: 03/03/2024
Summary:
The Analyst, Customer Fulfillment (Bahasa Speaker) reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
Essential Duties and Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day-to-day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
Collaborates with the E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business
Required Skills / Experience / Competencies:
Bachelor's Degree in any course
At least 0-2 years of experiencein similar roles (Customer Service or Shared Service environment)
Excellent oral & written communication skills
Basic to Intermediate Knowledge of Excel
Fluent or strong in English and Bahasa is required
Job Requirements:
Full-time employment (onsite work setup; remote work is available once a week upon regularization)
Work Hours: 9:000AM to 6:00 PM (Mondays to Fridays)
Overtime might be required depending on the critical deliverables
SC Johnson Asia has been recognized as Best Multinational Workplace by Great Place to Work®!
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SC Johnson
The Analyst, Customer Fulfillment (Bahasa Speaker) reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
Essential Duties and Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day-to-day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
Collaborates with the E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business
Required Skills / Experience / Competencies:
Bachelor's Degree in any course
At least 0-2 years of experiencein similar roles (Customer Service or Shared Service environment)
Excellent oral & written communication skills
Basic to Intermediate Knowledge of Excel
Fluent or strong in English and Bahasa is required
Job Requirements:
Full-time employment (onsite work setup; remote work is available once a week upon regularization)
Work Hours: 9:000AM to 6:00 PM (Mondays to Fridays)
Overtime might be required depending on the critical deliverables
SC Johnson Asia has been recognized as Best Multinational Workplace by Great Place to Work®!
Not ready to apply? Sign up for
Save Job
SC Johnson
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Makati City, Metro Manila
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Makati City, Metro Manila