amazon account support | Night Shift | onsite - start asapSOUND CONNECTION Philippines Inc.

We are seeking a highly motivated and versatile AMAZON ACCOUNT SPECIALIST to be assigned onsite and on a graveyard shift.
 
Key Responsibilities:
Inventory & Shipping
Inventory Reports: Pull and analyze inventory reports to assess stock levels and identify replenishment needs.
Replenishment Requests: Use critical thinking to create accurate replenishment requests based on sales data and inventory analysis.
Shipping Plans: Create and execute shipping plans from start to finish using Amazon STA
Inventory Reconciliation: Reconcile inventory discrepancies and ensure accurate stock levels across all platforms.
Shipment Troubleshooting: Troubleshoot and resolve any issues related to shipments, including delays, inaccuracies, or damage or creation problems.
Reporting and Analysis
Custom Reports: Create custom reports to track key performance metrics and provide insights into sales and inventory trends.
Data Analysis: Analyze basic data to identify trends, patterns, and opportunities for improvement.
Buy Box Issues: Troubleshoot and resolve buy box issues to maximize product visibility and sales.
Excel/Google Sheets Proficiency: Utilize functions like XLOOKUP, VLOOKUP, and pivot tables to efficiently analyze and manipulate data.
Optimization and Opportunity
Listing Creation: Create and optimize product listings both manually and using bulk files, ensuring accuracy and compliance with Amazon standards
Listing Troubleshooting: Identify and resolve issues with product listings to enhance visibility and sales performance
Critical Thinking: Use critical thinking skills to push through issues and work through cases as necessary.
Amazon Cases: Open and manage cases with Amazon, working through resolutions with minimal support.
Appeals and Plans of Action: Write effective appeals and plans of action for account health issues, addressing concerns proactively.
Regulatory Compliance: Ensure compliance with Amazon policies and relevant regulations, such as product safety standards testing.
Customer Service
Basic Customer Service: Manage and resolve basic customer service issues promptly and professionally.
Seller Feedback: Resolve negative seller feedback with minimal support
Review Monitoring: Monitor customer returns and reviews to identify potential product issues. Open cases when necessary to help remove reviews.
Content
Review Monitoring: Monitor customer returns and reviews to identify potential product issues. Open cases when necessary to help remove reviews.
Promotions and Deals: Accept and manage deals and promotions through the Amazon console, such as coupons, lightning deals, and brand-tailored promotions.
Qualifications:
Proven and solid experience in SEO and Amazon
Creative thinking and problem-solving abilities to develop innovative strategies for product bundles and sales optimization
Adaptable and fast learner, able to quickly grasp new concepts, tools, and processes to meet evolving business needs.
Ability to handle constructive criticism and feedback with a positive attitude, using it as an opportunity for growth and improvement.
Ability to work onsite on a night shift and holidays
Willing to start as soon as possible
Why apply with us?
Competitive Package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Only a One-day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, SOS is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection/Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. SOS does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/