airport IT Support analystAmadeus Hospitality

Job Title Airport IT Support Analyst
In this role you'll:
Respond to customer enquiries concerning Amadeus Airport IT solutions
Take ownership of customer issues from acknowledgement through to resolution
Lead the investigation, keep customers up to date on the progress, and make sure that all
issues are resolved within a given timeframe
Escalate incidents that are outside the scope of team responsibilities to higher-level support
groups within Amadeus or to external service providers
Apply proactive problem management and anticipate potential incidents
Document errors and resolutions related to Airport IT solutions
Create and update support documentation
Work with the customer service design team to develop new support models and implement
new customers
Deliver training of Airport IT solutions to customers, business partners, and
colleagues
About the ideal candidate:
Proficient/Fluent in English - Verbal and Written
Education:
Degree in IT or computer science/engineering and/or relevant work experience.
Certification in IT Systems and ITIL Fundamentals is a plus.
Functional Skills:
Strong command of spoken and written English. Other languages are beneficial.
Structured and clear written and verbal communication.
Flexibility to work on multiple projects simultaneously and adjust to changing
requirements.
Problem-solving approach with the ability to find alternative solutions.
Able to understand customers' needs and resolve conflicts.
Flexibility and desire to work in a multicultural environment.
Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.
Personal Skills:
Analytical, methodical, and structured
Attention to detail
Team player
Excellent organization skills
Excellent interpersonal skills
Proactive and quick in action
Willing to embrace change
IT experience, skills, or knowledge of:
Windows server operating systems. Linux is a plus.
Virtual machine solutions such as VMware, Citrix.
Machine duplication and imaging.
Remote management and deployment software. Altiris is a plus.
Networks assessment, and troubleshooting.
Databases and database engines. SQL and Splunk are a plus.
Understanding of application server technologies, e.g. IIS, Tomcat, JBoss.
Creating jobs and scripts.
Training delivery experience.
Airport IT or airport operation background is a plus.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Amadeus Hospitality

Taguig City, Metro Manila
Permanent
Full-time