The Account Support Specialist will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.
Responsibilities
Assist the Account Managers in customer satisfaction and retention by ensuring proper on-boarding of clients, getting client's feedback, addressing their concerns, and handling of client's additional requests
Coordinate with product team for executing product deployment and training of clients
Conduct customer training
Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
Visit client sites to provide onsite account support as the need arises
Help in generating and following-up sales or business leads
Compose client correspondence, write press and media releases, conduct research, and create presentations
Assist with planning events, and scheduling meetings
Maintain and update global account team databases and contact lists
Stay abreast on company products and services
Qualifications
Bachelor's degree in publications, communications, business, management or equivalent
A customer service background or account coordination or management experience is a plus
Patient, flexible and can work under pressure
Strong organizational, monitoring, and coordination skills
Focused and detail-oriented
Excellent people skills
Strong analytical abilities
Can handle extreme pressure
Above average English written and oral communication skills; good in business correspondence
Good working knowledge of MS Applications
Can work with minimum supervision
Can render overtime whenever needed
Can adapt to changing shift schedules:
Morning Shift (8:00AM - 5:00PM)
Mid Shift (4:00PM - 1:00AM)
Evening Shift (11:00PM - 8:00AM)
Hiring Condition: Successful completion of background checking will be required as a condition of hire.
Why Join Us?
Competitive salary
Intensive training
Exposure to a variety of technologies and roles
Hands-on Mentoring
Opportunities to learn and grow on the job
Mature company undergoing significant expansion in terms of markets and new product opportunities
Continuous R&D on new technologies
Focus on quality and streamlined processes: CMMI Level 5
Semi-flexible work schedule
Family-like work environment
No office politics
Performance Bonus
Health insurance for employee and one dependent
Free morning and afternoon snacks, refreshments, and vitamins
Paid leaves
Salary loan benefit
Retirement benefit
Loyalty and anniversary gifts
Azeus Systems
Responsibilities
Assist the Account Managers in customer satisfaction and retention by ensuring proper on-boarding of clients, getting client's feedback, addressing their concerns, and handling of client's additional requests
Coordinate with product team for executing product deployment and training of clients
Conduct customer training
Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
Visit client sites to provide onsite account support as the need arises
Help in generating and following-up sales or business leads
Compose client correspondence, write press and media releases, conduct research, and create presentations
Assist with planning events, and scheduling meetings
Maintain and update global account team databases and contact lists
Stay abreast on company products and services
Qualifications
Bachelor's degree in publications, communications, business, management or equivalent
A customer service background or account coordination or management experience is a plus
Patient, flexible and can work under pressure
Strong organizational, monitoring, and coordination skills
Focused and detail-oriented
Excellent people skills
Strong analytical abilities
Can handle extreme pressure
Above average English written and oral communication skills; good in business correspondence
Good working knowledge of MS Applications
Can work with minimum supervision
Can render overtime whenever needed
Can adapt to changing shift schedules:
Morning Shift (8:00AM - 5:00PM)
Mid Shift (4:00PM - 1:00AM)
Evening Shift (11:00PM - 8:00AM)
Hiring Condition: Successful completion of background checking will be required as a condition of hire.
Why Join Us?
Competitive salary
Intensive training
Exposure to a variety of technologies and roles
Hands-on Mentoring
Opportunities to learn and grow on the job
Mature company undergoing significant expansion in terms of markets and new product opportunities
Continuous R&D on new technologies
Focus on quality and streamlined processes: CMMI Level 5
Semi-flexible work schedule
Family-like work environment
No office politics
Performance Bonus
Health insurance for employee and one dependent
Free morning and afternoon snacks, refreshments, and vitamins
Paid leaves
Salary loan benefit
Retirement benefit
Loyalty and anniversary gifts
Azeus Systems
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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Azeus Systems
About the company
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