Account specialist iv - merchant dispute manilaJPMorgan Chase

Job Description : Qualification * Analytical with ability to quickly assess situations and resolve complex issues * Ability to follow complex methods and procedures in diverse routine and non-routine tasks. * Must exhibit keen attention to Job Description : Qualification Analytical with ability to quickly assess situations and resolve complex issues Ability to follow complex methods and procedures in diverse routine and non-routine tasks. Must exhibit keen attention to detail and work with a sense of urgency Ability to work in a deadline driven environment thru good time management skills Proactive contribution towards early identification, monitoring, or reporting on systems process opportunities and /or contributing towards building robust controls Effectively communication to an audience at all levels of management. Participates in execution of a strategy implements the tactics to meet goals for a functional sub-group or a department Engage, participate and execute team projects. Strong verbal and written communication skills Preferred 2+ years Cards Services or similar job experience. Good PC skills proficient with knowledge of Microsoft environment. Must be willing to work day-time schedules of varying start times Duties and Responsibilities Conducts review of Merchant Disputes specialists to ensure adherence to regulatory, policies and procedures and Disputes Quality Program Performs targeted evaluations on customer/account interactions as performed by LOB Specialists as defined by Operational Leadership Communicate and review errors identified through monthly reporting. Provide support for additional control testing, reporting,and internal process management Review and conduct deep dive analysis on the Site's Quality Errors Build and maintain strong, collaborative working relationships with internal and external customers and partners. Meet deliverables and tight timetables
Monster

Metro Manila
Permanent
Full-time