Account Manager (warehouse and distribution)Maersk

At Maersk, we want to be pioneers in logistics. We're embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.
We offer
At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further.
Key responsibilities
Purpose of the Role:
Bring the integrator vision alive and to grow a first class operation model for WND product. Responsible for organic growth of existing customers and development of account management tools within area. Responsible for delivery of customer centric approach in ensuring that every step and every decision we make has a customer in mind
Responsibilities:
Profit & Loss
Responsible for P&L of all outsourced operations covering in the Area
Working capital performance
Responsible for organic growth of existing customers Product / Commercial
Work closely with operations to ensure delivery of KPIs is meeting contractual obligation
Ownership of monthly / quarterly business reviews with customers
Contract renewal of existing clients to ensure extension of services is secured
Onboarding of new customers after handover from Sales
Be the focal point of escalation for existing customers
Change Management program
General mng
Development of direct reports
Vendor / Customer contract management
Drive adherence to governance framework
Vendor / customer dispute resolution
Monthly / Quarterly Vendor review meetings
Leadership
Drive accountability across business
Coaching and training
Operational excellence
Ensure KPIs are met by driving customer standards
Development of Account Management tools
Accountable For:
Organic Revenue growth
Development of Account Management strategy
Customer Relationship
Execution of WnD strategy for existing customers
Mapping of key verticals in line with customer demand
We are looking for
5 years Customer Service , 2 years Management
Area market knowledge
Customer Focused mindset
Financial acumen - ability to read, interpret and act on P&L
Self directed / entrepreneurial
Stakeholder management & collaboration in a matrix organization
Commercial mindset
Cultural openness
Communication & interpersonal skills
Strong dealing with customers
Change & project management
Additional Info
Ref. MA-307834
For more information please contact:
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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.
Maersk

Manila City, Metro Manila
Permanent
Full-time