account development Executive (day shift)American Express

Job Description:
ACCOUNT DEVELOPMENT EXECUTIVE
You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
Building lasting relationships is at the heart of our business-and that's exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in sales on #TeamAmex.
Be an American Express ACCOUNT DEVELOPMENT EXECUTIVE!
The Team
American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Account Development Team is a key part of GCS and manages relationships with Small and Medium Enterprise (SME) clients in Australia, supporting business owners with products and services to help them run and grow their businesses, so they in turn can change the world for the better. These clients are managed via the telephone channel by a team of professional ACCOUNT DEVELOPMENT EXECUTIVES.
The aim is to achieve targets of building charge volume growth, product penetration and client retention through value proposition entrenchment by following call plans as they relate to current client segment prioritization campaigns.
Shift and Schedule: PERMANENT DAY SHIFT (Australia time) and weekends off!
The Ideal Candidate
Someone passionate about building relationships and helping business owners cultivate growth in their market and industry. If you are this person, then this is a truly unique opportunity that could provide you with the building blocks for an amazing career at American Express!
Our ACCOUNT DEVELOPMENT EXECUTIVES have passion for driving retention and growth within their own portfolio of small or medium enterprise clients. Experienced negotiators, expert communicators and relationship developers, they manage and support business owners via the telephone by offering our products and services to help them run and grow their businesses.
Responsibilities:
Drive charge volume growth and client retention on the assigned portfolio of clients
Manage sales pipeline to ensure continued growth in the portfolio and retention of clients
Improve perception of coverage and surcharge to facilitate greater client engagement and billings penetration
Ensure quality and daily productivity targets are met
Promote the American Express Brand
Display an optimization growth mindset for improvements
Qualifications:
Experienced in driving sales outcomes through ownership of efficient sales target and metrics management
Has experience in Outbound Business to Business (B2B) Sales or Account Development/Management for small to medium client accounts AN ADVANTAGE
Consistent in meeting Key Performance Indicators
Strong social skills and the ability to get along with corporate clients (Decision Makers, Financial Controllers, Accountants, etc.)
Used to target driven environments
Self-leadership, maturity, flexibility and grit to respond to multifaceted work environment and constantly evolving business needs
Highly results driven and customer oriented
Outstanding communication and interpersonal skills, including experience working closely with internal collaborators and ability to influence all levels
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
Must be amenable to work in Taguig once community quarantine measures are lifted
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time