21003264_en - billing sr AssociateSutherland
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 11/02/2026
Deadline: 07/06/2021
https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21003264&lang=en
PH
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us Consultant - Collections CR. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the point of contact: Probe for sources of income and help the customer. Find ways to work together with this end goal in mind. Goals are often set which require a first part collections agent to make a specified number of calls or reach an average payment size or dollar amount collected. Negotiate a payment date of the customer's debt. Maintain the best customer experience possible achieving the collection goals. Assist consumers with a high level of customer service in a variety of areas such as general customer servicing inquiries, calling on delinquent accounts to get the account back in good standing, negotiating payment schedules or conveying applicable offers, and adherence to all scripts, regulatory guidelines and procedures.
Define Sutherland reputation: Delivering an experience to every customer, meeting Credito Real's service standards.
Consistently deliver: Achieve all agreed KPI's. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications:
Our most successful candidates will have:
English proficiency language skills (maintain an English conversation, be able to read and write in English)
Negotiation Skills
Collection Skills
Ability to work positively in a fast-paced, changing environment
Ability to multitask and have excellent organizational skills
Ability to build rapport and to show empathy
Effective communication skills
Working knowledge of PC Environment
Comfort and familiarity with desktop tools
High School Diploma (is required. Bachelor's degree is a plus)
Experience working in a customer-centric environment is a plus
Experience working in finances related field is a plus
Experience working in collections is a plus
Sutherland
PH
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us Consultant - Collections CR. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the point of contact: Probe for sources of income and help the customer. Find ways to work together with this end goal in mind. Goals are often set which require a first part collections agent to make a specified number of calls or reach an average payment size or dollar amount collected. Negotiate a payment date of the customer's debt. Maintain the best customer experience possible achieving the collection goals. Assist consumers with a high level of customer service in a variety of areas such as general customer servicing inquiries, calling on delinquent accounts to get the account back in good standing, negotiating payment schedules or conveying applicable offers, and adherence to all scripts, regulatory guidelines and procedures.
Define Sutherland reputation: Delivering an experience to every customer, meeting Credito Real's service standards.
Consistently deliver: Achieve all agreed KPI's. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications:
Our most successful candidates will have:
English proficiency language skills (maintain an English conversation, be able to read and write in English)
Negotiation Skills
Collection Skills
Ability to work positively in a fast-paced, changing environment
Ability to multitask and have excellent organizational skills
Ability to build rapport and to show empathy
Effective communication skills
Working knowledge of PC Environment
Comfort and familiarity with desktop tools
High School Diploma (is required. Bachelor's degree is a plus)
Experience working in a customer-centric environment is a plus
Experience working in finances related field is a plus
Experience working in collections is a plus
Sutherland
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Position 21003264_en - billing sr Associate recruited by the company Sutherland at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on 21003264_en - Billing Sr Associate or Sutherland company in the links above