21003238_en - team manager- financial/ Collections accountSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21003238&lang=en
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager who will lead, develop and motivate a high-performance team of support professionals.
If you believe you have what it takes and you are ready to take the next step in your career, come work with us!
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program
Collaborate with stakeholders on a regular basis for changes on promotions and updates
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications:
Our most successful candidates will have:
Finished a Bachelor's Degree of any course
One to two years of experience in similar role supporting a Billing / Credit and Collection account
Understanding of accounting concepts and principles
Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have excellent working knowledge of MS Office applications
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Sutherland

Taguig City, Metro Manila
Permanent
Full-time