zoom: bilingual porting specialist ( Japanese)KMC MAG Solutions Inc

Functional overview The Local Number Portability (LNP) Coordinator position will manage the critical day to day operational components for the delivery of telephone services. This includes, but may not be exclusive to: Local Number Portability (LNP) Functional overview The Local Number Portability (LNP) Coordinator position will manage the critical day to day operational components for the delivery of telephone services. This includes, but may not be exclusive to: Local Number Portability (LNP), DID Listings, SMS, Translations, telephone back office processes and manage special projects as necessary. The ideal candidate will be a proven leader with a heavy achievement orientation, a high personal level of excellence and the ability to assess situations quickly/understand business requirements and use technology to assist in the end-to-end telephony process Duties and responsibilities The Local Number Portability Coordinator is responsible for triaging order fall outs and preparing Local Service Requests (LSR) using information from telephone work order, ensuring accuracy and completion submit orders to multiple Local Exchange Carriers (LECs / ILECs) across multiple markets (Global) where LSR requirements/business rules may vary. Responsibilities will also include follow-up, carrier escalations, provisioning and system updates, and project/quality management. This position fulfills an administrative and technical support role within the Customer Provisioning team by meeting core performance objectives and by addressing order-impacting issues with Zoom's internal/external customers Prepare Local Service Request (LSR) utilizing carrier applications and interfaces (Globally). Submit, track and document LSR orders to Local Exchange Carriers (Across the Globe), using various internal and external systems. Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed. Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals. Utilize trouble-shooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs. Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change. Provision Emergency addresses across multiple markets reject for prequal failures work with our e911 vendor and internal teams on prequal failures. Provide guidance and feedback to various teams (Both internal/external) as well as customers regarding project schedules to identify when each task will be performed and identify risks. Quickly troubleshoot and resolve porting escalations from customers, sales, onboarding, and other support teams at any time through various mediums Minimum competencies Solid time management, organizational skills, multi-tasking skills and analytical skills. Mature judgment and the ability to work independently and efficiently. Flexible, Punctual, regular, and consistent attendance. High degree of accountability, accuracy and attention to detail. Ability to be a team player and have a comfort level working within a fast-paced team environment. Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally. Must deliver Happiness. Minimum qualifications 1+ years Telecom experience is preferred. Japanese bilingual with intermediate to advanced language proficiency High School Diploma or GED is required. Associate's or bachelor's degree is preferred. Handling of escalation calls and de-escalating customers in a professional manner. Must be able to handle urgent and multiple tasks, projects and prioritize them accordingly. Must be dependable and amenable to rotating schedule. Proficiency with Microsoft Office applications such as Word, Excel, etc. Experience with various CRM platform a plus. Knowledge of common systems integrations and various automation will be helpful. Knowledge of common Local Number Portability systems will be helpful.
Monster

Metro Manila
Permanent
Full-time