zoom 239: channel Order Management specialist - japanese bilingualKMC MAG Solutions Inc

Functional overview Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding te Functional overview Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! The Channel Operations team supports channel and alliance partners. We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and the processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Order Management Specialist's scope of work will center around processing indirect channel orders and responding to inbound queries from partner and internal teams. Duties and responsibilities Process channel orders from distributors, direct resellers, and carriers Process order provisioning quotes for Distributor and Reseller transactions Ensure completeness and accuracy when processing PO's and quotes Ensure orders are processed in a timely manner and follow up as necessary adhering to defined SLA's Track orders and provide order confirmations to external partners Take actions to drive resolution of outstanding PO and quote issues Respond to Channel Order tickets in Zendesk adhering to defined SLA's Resolve Order Management ServiceNow tickets from internal teams Contribute to ongoing process and workflow improvements Support Month and Quarter close activities Support ad-hoc assignments as required Minimum competencies Highly motivated, self-directed individual who thrives in a fast-paced team environment Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines Excellent organizational skills with attention to detail ability to manage multiple priorities in parallel Ability to prioritize workload and manage a high volume of orders at quarter and month-end close Minimum qualifications 2-3 years of operations experience preferably in a SaaS/cloud company Japanese language skills is a must. Prior order management experience a plus Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow a plus SaaS, software, or technology based company experience a plus Bachelor's Degree or equivalent experience
Monster

Metro Manila
Permanent
Full-time