workforce Coordinator (outbound specialist)KMC Solutions, Inc.

Functional overview
The Workforce Coordinator position provides a point of contact responsible in effective engagement of Operations and Workforce team; This position requires understanding Client staffing needs and gaining support from Operations as well as influence primarily agents and team leads outlook in workforce management by realizing their needs.
Duties and responsibilities
Time Keeping Duties:
Maintains scheduling tool used for Engagement (Outbound) specialists
Create users and schedules for 650-1000 engagement specialists across multiple clients
Acting liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.
Compile employee time, production, and payroll data from time sheets and other records.
Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies
Verify attendance, hours worked, and pay adjustments, and post information onto designated records
Ensures time sheets are submitted on time
Workforce Management Duties:
Initiates levers/escalation procedures when KPI thresholds are exceeded
Acts as secondary point of contact for any outages, system issues or any production impacting situations
Recommends staffing adjustments (overtime/off-phone) based on day of performance
Updates as necessary process documentation on Workforce Management for auditing purposes.
Coordinates with WFM Planning on processing Time Off Requests, and schedule trade requests and approves/denies based on their effect on operations.
Communicates effectively with Workforce Planning and RTA, Operations, Client Services, and other support departments to ensure Workforce process are implemented.
Operations Leadership interface capable but dependent upon account needs, attends WFM-Ops meetings when appropriate
Minimum competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to communicate effectively, both verbal and in writing.
Ability to collaborate with different levels of management within the organization.
Ability to prepare reports and presentations.
Skilled in the use of computer and related software. Including a working knowledge of Microsoft Excel and other Office applications.
Strong planning, time management and organizational skills.
Ability to work in a dynamically changing environment
Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
Polished and poised. Project energy, self-confidence, authority, and enthusiasm.
Minimum qualifications
EDUCATION and/or EXPERIENCE
Associates and/or Bachelors degree preferred. 1-2 years professional level experience; or 1+ years professional level related experience; or an equivalent combination of education and professional level related experience required
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit.; The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms The employee may occasionally lift and/or move up to 25 pounds.; Specific vision abilities required by this job include close vision, and ability to adjust focus.
Bossjob

Makati City, Metro Manila
Permanent
Full-time