workforce associate | Call Center operationsABS-CBN

The Workforce Associate interprets data, formulates and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels and performance guarantees. He/she uses independent judgment to matrix manage and shift staff resources dynamically to support enterprise goals and communicate any conditions that threaten success.
Bachelor's degree with at least 1 year of call center experience
Proven ability to assess operating statistics and to develop staffing and scheduling strategies that improve call center service delivery
Familiar with call center software applications and processes.
Excellent in MS Excel; Proficient in other MS Office tools
Professional demeanor, dependable, and able to maintain confidential information.
Able to effectively communicate with agents, internal departments, clients and management
Flexible, detailed, and able to successfully adapt to change.
Ability to work independently
Associate / Supervisor Customer Service Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc. 1 opening Bachelor's degree graduate
ABS-CBN Corporation is the Philippines' leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time