web and email security EngineerFujitsu

Role Purpose
The role holder is self-sufficient and has recognized specialist skills supporting multiple products for multiple customers in order to maintain the availability and security of the service. The role holder also delivers medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, communicating basic technical information to non-technical people.
Key Accountabilities
Technical Capability. Candidate is required to have a sufficient knowledge of IT infrastructure environment, and the role of tools such as Proxy and Email Security perform. Clear understanding of different deployment architectures of Web and Email Security.
Security Risk Capability. Required to have full understanding of the risks, mitigation and remediation of web and email security vulnerabilities. Required to have enough understanding of a security vulnerability to raise risk concerns.
Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
Customer Relationship. Establishes working relationships with customer's organization to deliver and enhance the service.
Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Stands in for the team leader.
Business Awareness. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business.
Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
Key Performance Indicators
Feedback from Customers, Service Delivery Management, Project Manager, colleagues
Technical Assessments.
Proven track record of problem resolutions.
Evidence of sharing and re-use of knowledge
Successful production of documentation.
Successful management and implementation of changes.
Improvement/enhancements to service delivery.
Meets and improves service level requirements.
Successful management of escalations in a timely manner.
Meets project deadlines and costs within own area of responsibility.
Errors with workarounds or fixes provided in a timely manner.
Percentage of customer problems resolved within required timescales.
Correct application of severity, impact and priority.
Service Improvements.
Education: College Graduate
Work Experience: 3-5yrs
Technical Skills:
- Management of any web proxy tool (Forcepoint, Bluecoat, Palo Alto)
- Management of any email security tool (Cisco, Symantec, Microsoft)
- Understanding of cloud-based security tools
Additional Information
Bonus Eligibility
Requisition ID: 2100095P
Contact Information
Shift: Day Job
Posting Date: Jul 26, 2021
Fujitsu

Taguig City, Metro Manila
Permanent
Full-time