voice csr | Healthcare Account | with 15k signing bonusISTA Solutions

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Responsibilities:
Handle customer inquiries and resolve concerns promptly and professionally
Provide accurate and detailed information about our products/services to customers
Identify and escalate priority issues to the appropriate departments
Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
Maintain customer records and update relevant information in the system
Collaborate with team members and other departments to improve overall customer experience
Meet or exceed individual and team targets
Requirements:
At least 1 year of BPO work experience (Inbound campaigns)
Experience in healthcare account is an advantage
Excellent verbal & written English skills
Basic MS tools knowledge (Excel, Word, Outlook)
Amenable working onsite in Makati
Willing to work night shifts
Benefits:What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Makati City, Metro Manila
Permanent
Full-time