virtual AdministratorThe Back Room

Job Description:Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!Duties and Responsibilities:
Inbox, Comms & Client Service
Inbox triage, FYI filing, convert emails to FYI tasks; draft acknowledgements, document requests, confirmations.
Phone/voicemail sweep; social/DM routing; spam false-positive checks (Quarantine and junk emails).
Canned replies library; escalation matrix; end-of-day (EOD) digest of priorities/risks.
Calendar, Meetings & Travel
Proactive calendar management (2-week look-ahead), Teams links, reconfirms, basic travel bookings.
Agendas, minutes from contented, and CRM/FYI action logging.
Client Lifecycle, CRM & AML
Onboarding packs (XPM/contacts, Ignition draft, folders), AML via Verify initiation and filing, offboarding packs.
Contact hygiene (dedupe, capitalisation, valid mobile formats), segment/list maintenance.
Practice Ops: WIP, Capacity & Project Management
FYI job hygiene: monitor job progress, stage/due-date/budget updates, weekly mini-WIP tidy.
Task-board policing: every actionable email has owner & due date; chase blockers; simple status reporting.
Establish and maintain SOP library
Statutory & IRD Admin
Companies Office/CAS360 routine changes; annual-return prep packs; minutes/resolutions templates.
IRD secure mail triage: download notices, create FYI tasks, track instalments/arrangements.
Compliance Production Support (first-pass/admin)
Workpaper assembly (bank/loan/IRD statements, ledger extracts) with index & naming.
GST first-draft packs; payroll pack assembly (timesheet nudges, leave movements).
Billing, AR & Subscriptions
Monitor Paid Nice and Invoices,
Monitor Xero subscriptions and billing
Marketing & Content Ops
Format/schedule newsletter/email sends (tests, approvals, UTM tags); schedule LinkedIn posts.
Basic website updates (testimonials/FAQs), light analytics reporting.
Manage Active Campaign contacts
Automation Care & Templates
Zapier/Power Automate first-line triage; maintain email/letter/SOP template library.
Work Set-up:
HybridWork Schedule:
Day shiftThis position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.Benefits:🌟 Why Join Us?Benefits:Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.Core Benefits:
HMO on Day 1 + Free coverage for 2 dependents after 2 years
Life Insurance
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday & Bereavement Leave
Onsite/Hybrid Extras:
Travel Subsidy
Staff House Accommodation (within certain distance)
Free Shuttle Service
Free Lunch & Uniform
Perfect Attendance Bonus
For All Employees:
Onboarding Training
Monthly Engagement Activities
Birthday Gift & Weekly Treats
Christmas Hamper & Anniversary Gift
Opportunity to Travel
💰 Referral BonusRefer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!
Grad trainees, junior, entry-level, and admin positions: PHP 3,000
Intermediate positions: PHP 5,000
Senior and hard-to-fill positions: PHP 8,000
📣 Apply NowBe part of a company that empowers people with technology.
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The Back Room

Central Luzon
Permanent
Full-time