virtual Account ManagerEya Gth Manila

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even b At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The GDS Markets team specializes in account management activities, supporting pursuits and go-to-market projects, and providing operational support to the Global Markets organization. We are a 400+ strong team, spread across GDS Kochi, Trivandrum, Bangalore, Gurgaon, Manila and Wroclaw Centers. The opportunity EY GDS Markets Services is seeking for Virtual Account Managers whose primary function include Global Account Management, Marketing and Sales Management, and Financial Management & Reporting. Your key responsibilities Deep knowledge of Account management processes and tools Manage multiple accounts Work with the Account Partners and global Account team to achieve the goals for global revenue, margin and sales/pipeline Global Account Management Develop a deep understanding of clients' business goals and EY services to co-develop an account strategy for new business or current business expansion Participates and manages account key initiatives around EY's Account Management Framework (AMF) growth strategy and plan execution Plans and facilitates account team meetings. Monitors and updates any action takeaways from account team Work with various geographic account teams to ensure alignment of account objectives and operations across all service lines Develop and manage the Account onboarding process and appropriate materials Collate Client Experience feedbacks and drive action plans Build and manage account documentation (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, etc.) and guide team on access and usage Act as a project manager for specific Account initiative/s Build and maintain a collaborative relationship across all service lines and enablement teams within EY to achieve account success Own and manage the Client Relationship Management (CRM) tools and processes Identify and cascade of relevant news and thought leadership/ insight to strengthen presence Helps in RFP or RFI coordination with account or Pursuits teams Marketing and Sales Management Manage the Account sales pipeline process and drive discipline across global team. Execute win/loss analysis Creation and maintenance of Account marketing materials (i.e. team brochure relationship map, or event materials) Perform historical/ data analysis to identify account trends on services per request from account teams Financial Management & Reporting Reviews the account financials - revenue, sales pipeline and margin and provide awareness to Account leadership on drivers of Account performance Monitors the account operational metrics important to the team and work with Account partners or service line leaders on account related issues Review billing/ invoice issued and execute debrief on overdue invoices for Global Client Service Partner reporting Support special projects as needed that require financial data/analysis Skills and attributes for success Professional maturity to confidently interact with Account Partners. Demonstrate assertiveness, ability to articulate the view points in a succinct manner while communicating with the senior stakeholders Communication - Demonstrate effective communication at all levels of the organization, understand the nuances, showcases the ability to listen effectively, have a global mindset and operate effectively across borders with an awareness towards diverse cultures Consultative - Demonstrate ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose appropriate solutions Emotional intelligence - Demonstrate understanding of different working/personality styles and appreciation of the need to flex approach and message to effectively engage with stakeholders Networking - Demonstrate ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions across accounts Ambiguity - Personality that is conducive to highly unstructured environments and situations Entrepreneur/proactive behaviors - Desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations Decision-making - Capability to make sound decisions on behalf of Partners to expedite results Influence without Authority - Demonstrate ability to get things done without direct authority over involved parties To qualify for the role, you must have Passion in working in a multinational organization with a diverse culture Willingness to work on night shift to work with counterparts, stakeholders, and clients in the US 8-10 years of work experience Demonstrable experience operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight Technology: Understand the Business Intelligence tools and should be able to draw the meaningful insights for the account teams to take informed decisions Understanding of CRM tools functionality and practical experience and experience in supporting Account's go-to-market efforts Understanding of financial reporting tools and practical experience to support financial management activities or performing data analysis Proficient in Microsoft Office products - Word, Excel, PowerPoint Project management, use of procurement portals (i.e. SAP Fieldglass or Ariba) are nice to have EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Monster

Taguig City, Metro Manila
Permanent
Full-time