Vice President - fraud operations cebu 210392160JPMorgan Chase & Co. - Cebu & Manila Operations

Short Description for External Candidates
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Description for External Candidates
Join the team and provide provide day to day leadership, oversight and execution of the business plan to ensure alignment and support of FCPS (Claims IM) operations goals. Your role will be crucial in developing and implementing strategic solutions to business challenges, managing resources, and fostering a culture of talent development. This role offers the opportunity to influence across departments and build external relationships in functional areas. 
 
 
As a Vice President - Fraud Operations in our Fraud Customer Protection Services team, you will provide leadership and oversee the execution of the business plan to align with our operational goals. You will manage day-to-day operations, collaborate with peers and senior leaders, and lead a team of managers and senior professionals. 
 
 
 
Job responsibilities:
Manage day to day operations of FCPS (Fraud, Claims), including management duties (performance management, staff development, training), operational controls, and adherence to policies and procedures.
Provide vision and set direction for the organization's overall performance of multiple major operation business functions to achieve long-term strategic objectives that impact organization and management.
Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals.
Develop and implement strategic solutions to highly complex and potentially companywide business challenges.
Lead a team of managers and senior professionals and develop longer-term, higher-risk strategies for Operations management to achieve business objectives.
Collaborate with and influence all levels of professionals, including peers and senior leadership and manage allocation of people and financial resources for Operations.
Develop and guide a culture of talent development to meet business objectives and strategy.
Lead/participate in various process improvements and re-engineering initiatives in line with efficiency/effectiveness and customer obsession efforts.
Identify trend through data and behaviors observed and use it effectively in coaching to results and take responsibility for cross-site / function project leadership and influence across department / site.
Work with peers throughout the organization to develop, enhance and implement business strategies and build external relationships in functional areas and support recruiting and hiring needs.
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
Required qualifications, capabilities and skills
Minimum 10 years of contact center experience and minimum 8 years people leadership (people manager of managers) / management experience, ideally with fraud experience
Minimum 4 years in banking/financial experience. High energy and strong leadership abilities
Extensive experience in managing supervisors / team leaders. Outstanding communications skills, both written and oral. Ability to work closely with others to achieve functional goals
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Possess a controls mindset; understand banking regulations, Experience planning and managing networking event or projects
Project management and presentation skills coupled with business acumen. Strong organizational and time management skills, and the ability to consistently prioritize and re-prioritize
Excellent coaching and mentoring skills, strong analytical and problem-solving skills and able to work in any shift including weekends
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.