urgent: Tech Support specialistsYour Admin Assist

Be part of our team and be interviewed in the comfort of your home!
 
Requirements:
1 year in a technical help desk role
Prior experience in tech support, desktop support, or a similar role.
Experience with remote desktop applications and help desk software.
Excellent communication skills in English (written and spoken)
SaaS software support experience preferred
Experience with learning software a plus
Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
Excellent organizational & time management skills
Naturally positive and open-minded; able to view the world from more than one perspective
 
Responsibilities:
Speaking to customers to quickly get to the root of their problem
Providing timely and accurate customer feedback
Talking customers through a series of actions to resolve a problem
Following up with clients to ensure the problem is resolved
GENERAL SUPPORT TASKS
Chat Support
Real-time queries
First line of support: Tier 1 (Admin Support team) can escalate to Tier 2 if needed
Duration: Dynamic, Concurrent (can range from simple to complex)
Support Tickets
Logged requests
Follows chain of Tier 1, 2 and 3 respectively
Duration: Dynamic, Concurrent (can range from simple to complex)
ERC (Emergency Response Center) Relaying
Real-time emergency requests/jobs
Prototype process in place (Relay system)
Onboarding Emails Monitoring
Bucket for emails
Duration: Concurrent, throughout the day

1 Year or less Experience
Open to Work From Home