urgent hiring! Technical Support EngineerCTC BPO Inc. (FKA: CallTek Center International, Inc.)

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.
We continuously seek highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented individuals. We aim to build a company that provides the best technical and customer service available.
We are looking for Technical Support Engineers
 
Company Perks and Benefits:
Free one meal a day
Emergency Loan and Other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Retirement Plan/ Life Insurance
Savings Plan
Team Socialization Allowance
Perfect Attendance Bonus
Quarterly Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more
Qualifications:
At least 2 years College Level
Graduates of IT-Tech Voc Strand Have an Advantage
With at Least a Neutral English accent
Willing to Work on a Shifting Schedule
Willing to Work Onsite
Call Center Experience is an Advantage but Not Required
Applicants with No Call Center Experience are Encouraged to Apply!
Job Summary:
 
Responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. Works with different systems, software, and hardware and follows standard procedures to escalate unresolved issues to appropriate internal departments.