tutor support Administrator (philippines)Course Hero

Tutor Application Administrator
The Role:
We're seeking an experienced, innovative, self-starter to join Course Hero as our Tutor Application Support team. You'll work closely with the Course Hero tutor community team and program leads to manage and maintain our Tutor Application queue. You'll help ensure we are able to meet our SLAs and KPI goals by getting tutors' applications reviewed and processed quickly and accurately.
Here are some ways you'll make an impact:
You'll be the gatekeeper of our tutor applicants and ensure we accept only tutors who meet our qualifications and requirements
You'll help ensure our processes work efficiently and effectively, and you'll constantly work to improve your impact.
You'll ensure SLAs and KPIs are met for application processing.
You'll ensure we are providing a high quality experience for our tutor applicants.
Are you our star Tutor Application Support member?
1-3 years in a business operations or online administrative role.
You're not afraid to get your hands dirty by manually testing out processes in order to determine the best way to automate or implement a solution.
You're proficient with Google Apps, spreadsheets for data analysis, and surveys/forms.
You are able to effectively multi-task, manage priorities, and assist with a wide array of ongoing projects.
You have outstanding written and verbal communication skills.
Bonus Points:
You have experience working in a fast-paced, high-tech, start-up environment.
You have project management experience.
You have experience in conducting background checks and/or reviewing applications.
Equal ​Employment Opportunity Statement ​(EEO)
We are an equal opportunity employer and value diversity and ​inclusion within our company. ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
About Us:
At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!
We are not the only ones that think we're onto something big. Course Hero has been recognized as one of the , , , and in the . Read up on some of our recent , , and learn more to see what it is like to work with our team.
Course Hero

Manila City, Metro Manila
Permanent
Full-time