Training specialistRingCentral

Training SpecialistSay hello to opportunities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.Job Description:RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role is a key contributor to the identification of training needs and the delivery of standard and tailored training within the customer training curriculum. This role focuses on the delivery of VILT and consultation for the RingCentral products, with potential for additional responsibilities. Independent thinking and ability to work with minimal supervision.Responsibilities:Learning Program Creation. Deliver world-class customer-facing learning programs, applying adult learning principles to VILT formatsTraining Facilitation. Deliver customer-facing training daily, maintaining high-quality instruction and engagement throughout. Provide engaging, visual, and hands-on learning experiences that drive customer successTraining Consultation. Offer expert training consultation to customers, providing guidance on training strategies, methodologies, and best practicesCollaboration. Maintain open partnership with cross-functional teams to ensure training content is accurate, relevant, and aligned with business needs and priorities and assist with internal training initiatives as requiredProcess Improvement. Assist in content development to refine and improve course curriculum as needed. Conduct training needs assessments and translate requirements into effective training programsMulti Tasking. Drive projects to completion within agreed-upon timeframes, demonstrating strong organizational and time management skillsResourceful. Seek continuous improvement by staying abreast of industry trends and implementing innovative training techniquesQualifications:2+ yrs minimum proven success with blended learning including ILT and VILT and systems training experience related to user implementation and adoptionExcellent organizational, analytical, interpersonal and written/oral communication skillsBachelor's degree from a four-year college or university is requiredVoice-over-IP or telephony experience is highly preferredWhat we offerComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful RingEXTM global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral®LinkedIn #LI-JS9
RingCentral

Manila City, Metro Manila
Permanent
Full-time