technology Production analyst (avaya support)Telus
Workplace: Pasig
Salary: Agreement
Work form: Full time
Posting Date: 09/02/2026
Deadline: 11/07/2021
Description and Requirements
Diagnosing and resolve business user's concerns
Providing accurate and timely resolution regarding user's tickets
Assisting the team on other Avaya projects as needed
Escalate to T4 teams if needed
Assign tickets to a different support group if needed
Requirements:
Knowledgeable on VoIP
Knowledgeable on different Avaya phone sets
Attention to detail
Ability to work autonomously but also within a team
Experience in supporting contact center agents
Understanding of CTI
Experience in handling VoIP software (Avaya One X Agent, Avaya One X Communicator, Cisco IP Phone)
Good to have:
Experience in Avaya System Administration
Avaya CMS
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Diagnosing and resolve business user's concerns
Providing accurate and timely resolution regarding user's tickets
Assisting the team on other Avaya projects as needed
Escalate to T4 teams if needed
Assign tickets to a different support group if needed
Requirements:
Knowledgeable on VoIP
Knowledgeable on different Avaya phone sets
Attention to detail
Ability to work autonomously but also within a team
Experience in supporting contact center agents
Understanding of CTI
Experience in handling VoIP software (Avaya One X Agent, Avaya One X Communicator, Cisco IP Phone)
Good to have:
Experience in Avaya System Administration
Avaya CMS
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
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