Technical writer specialistSGS

Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
· Research, create and transfer information between two or more parties through a variety of delivery media
· Determine the clearest and most logical way to present information for greatest reader comprehension
· Provide support to HR and GSS team in identifying and documenting procedures, guidelines, policies and work instructions
· Perform Labor Relations responsibilities based on the need of the team such as continuous improvement, audit, etc.
· Simplify complex concepts or processes as clearly, accurately, and comprehensively as possible to intended audience
· Generate innovative ideas for content and workflow solutions
· Research topics and corelate with existing processes to formulate concepts for continuous improvement
· Create handbooks, process guides and other documents for standardization and awareness
· Develop tutorials and documentation for users to improve customer experience
· Meet with HR-GSS to ensure specialized topics are appropriately addressed
· Collect data by coordinating with different people in the organization to determine areas of documentation that needs creation, revision or updating
· Analyze information required for the development or update of policy, procedure and form documentation
· Collaborate with HR and GSS team in ensuring processes are aligned with existing policies, procedures, work instructions and other mandatory updates
· Annual update of policies, procedures and other HR-GSS related documents
· Review and/or copyedit content developed by other members of the team.
· Ensure that all documents are aligned with Global standards
· Analyze and revise job descriptions based on the requirements of the job or update of responsibilities
· Assist HR and GSS in internal and external audits
· Work with Management to plan future content to maintain high-quality and consistency of future documentation
· Support and provide guidance to HR-GSS in order to fulfill projects or initiatives
· Develop HR/GSS procedures, process and work flow for continuous improvement
· Analyze and review rules and standard and policies in accordance to the existing Philippine Laws
· Ensure that the new regulations and laws are properly reviewed and complied by the company
· Working hand on hand with Employee and Labor Relations Manager
· Ensures that all HR/GSS projects, schedules, activities and deadlines are properly managed
Qualifications
· Education: Preferably a graduate of English, Communication, Business Administration or its equivalent
Experience/Technical Knowledge
· 2-5 years of experience as a Technical Writer
· Fluency in technical and common office software
· Ability to pay attention to details
· Above average written and oral communication skills
· Ability to prioritize and execute tasks in a fast-paced environment
· Willingness to take on new challenges and build on current skills
· Exceptional analytical and conceptual thinking skills
· Ability to multi-task and be a self-starter
· Ability to check all technical material for consistency and accuracy
· Ability to absorb complex information and perform extensive research for data gathering
· Fostering professional, good working relations
· Project management and strategic skills
· Strong organizational and problem-solving skills
· Highly collaborative and motivated
· Result and goal-oriented
· Uphold a strict level of confidentiality and trustworthy
· Willing to travel from time to time
SGS

Makati City, Metro Manila
Permanent
Full-time