Technical SupportQuestronix Corporation

Job Description:
Provide Level 1 field support and Remote support for servers (SR650 V3).
Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.
Maintain documentation and ensure proper part return per Lenovo standards.
Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).
Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)
Basic physical installation and removal of hardware components (c/o Lenovo)
Follow Lenovo hardware manuals and ESD procedures.
Ticket updates and service documentation.
Qualifications:
Bachelor's degree in Information Technology.
Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders.
Experience with Lenovo ThinkSystem SR650 V3 servers
Schedule: 8x5 Support
Fully Onsite (San Miguel, Manila)
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduateFounded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.Today, Questronix's solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions - a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.
Kalibrr

Manila City, Metro Manila
Permanent
Full-time