Technical SupportSQREEM TECHNOLOGIES PRIVATE LIMITED INC.

Advanced knowledge in troubleshooting web and desktop applications.
Providing technical support / problem resolution through phone/chat/email.
Handle user/client concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Reproduction and validation of issues reported by users.
Provide support to developers in investigating application related issues
Monitor application usage and infrastructure.
Recommend and/or apply necessary changes to the system based on user feedback.
Escalate concerns and issues as necessary to your supervisor.
Documentation of all identified issues/errors from cause to resolution.
Bachelor's degree in any Computer related field.
Exceptional problem solving and analytical skills;
Good communication and presentation skills;
Excellent problem-solving skills;
A technical, logical thought process.
The desire to learn and develop skills.
An ability to stick to strict deadlines.
An ability to prioritize and delegate tasks.
Good attention to detail.
Experience in hands-on technical support, preferably in an IT or related industry.
Basic knowledge in software testing.
Entry Level / Junior, Apprentice IT and Software Computer/Information Technology (Software) 1 opening Bachelor's degree graduate
The founders of Sqreem envisioned a time when everybody could use data to really understand communities, products, and individuals in ways where everyone could be fast and flexible to respond to "life experiences." Quietly Sqreem worked to develop an ecosystem of data collection, information frameworks, presentation layers, and behavioral insight identifiers to solve some of the worlds most complex problems. Sqreem has done this with a social consciousness to protect and secure sensitive data.
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