Technical Support specialist (plus signing bonus)J-K Network Manpower Services

BGC, Taguig City
Php 19,000 - Php 24,000
English
Filipino
BENEFITS:
Healthy and Encouraging Work Environment
Allowances
Retirement Plan
JOB DETAILS:
Company Profile: This company is one of the biggest and most stable organizations in the world.
Qualifications:
At least 1 year in college
At least 6 months experience as CSR/TSR.
Must have good English communication skills (written and verbal)
Must have an average typing speed
Willing to work in BGC on shifting schedules
Responsibilities:
Actively listen to customers to understand their issues or concerns
Interview clients to gather information useful in providing recommendations and solutions to a technical problem
Provide daily technical support services for information technology establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Maintain the security and integrity of company database by setting access controls
Explain highly technical details to customers using simple understandable terms
Stay abreast with technological developments and trends
Educate customers on the features of company products/services to minimize technical challenges
Follow-up on customers to ensure their issues are completely resolved
Produce periodic reports of technical support operations to company management
RECRUITMENT PROCESS:
Initial Interview
Final Interview
Client Interview
Job Offer
How to Apply:
Please send your resume to: [Protected Info]
Globe Mobile: [Protected Info]/ [Protected Info]
Sun/Smart: [Protected Info]
Skype: live:newhirephilippines
Look for: Ivy
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J-K Network Services

Taguig City, Metro Manila
₱19,000-24,000 per month
Permanent
Full-time