Technical Support specialist l1 in ortigas 30kWestern Visayas

 
 
 
Technical Support Specialist L1 in Ortigas 30k
 
 
 
SALARY: 30k
HEADCOUNT: 1
NEEDED: ASAP
SCHEDULE: Night Shift (US)
LOCATION: ANTEL ORTIGAS
 
MUST HAVE SQL EXPERIENCE
MUST HAVE more than a year of experience in networking and hardware Trouble shooting
 
Job Description
 
 
 
 
 
The Technical Support Specialist will be responsible for providing support through phone, email for all customers. 
The Specialist will have strong problem resolution abilities and should be able to maintain strong relationships with customers to facilitate issue resolution, to secure longer-term business. 
 
 
 
RESPONSIBILITIES:
 
Provide customer support and technical issue resolution via phone, email and other electronic mediums
Provide web based training
Provide feedback on improvement opportunities based on current product behavior in the field
Diagnose and configure customer equipment to connect to server systems
Provide excellent customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
Provide support and assistance on other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines
 
 
 
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
 
Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
At least 1-year outstanding customer service experience
Familiar with proper phone etiquette
Knowledge of customer service principles and practices
Effective listening skills
Basic understanding of MS Access & Windows 2008-2012 server configuration
Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage
Experience in resolving issues with integrated software/hardware solutions at the enterprise level
Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule
 
 
 
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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