Technical Support RepresentativeBosch

Company Description
BOSCH SERVICE SOLUTIONS, INC.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Our competencies
We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.
Our unique competence profile
360° solution know-how
Bosch global network of 40,000 engineers
More than 10,000 IT experts worldwide
60 business consultants (process redesign, user experience management, business modeling)
Powerful implementation
Global network of communication, monitoring, trust, and data centers
Bosch quality standards and quality gates in project management
Highest security and data protection standards
Operational excellence
5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
Capability management and continuous training
State-of-the-art workforce management
Job Description
Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
Research, diagnose and troubleshoot and resolve the issues to the clients' satisfaction
Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholders
Qualifications
Bachelor's Degree in Information Technology and/or Automotive
Has basic to advanced understanding of OBD2
Preferably with SAP experience
Advanced knowledge on Microsoft Office and generate reports, if needed
Excellent communication skills
Team Player, able to sit well with the team and customers
Keen attention to details
Goal and result oriented
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
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Taguig City, Metro Manila
Permanent
Full-time