Technical Support RepresentativeSplace BPO
Workplace: Davao
Salary: Agreement
Work form: Full time
Posting Date: 27/04/2026
Deadline: 26/10/2025
We're seeking a technically minded Technical Support Representative with Zendesk experience to troubleshoot and resolve customer issues across multiple channels, while keeping ticket quality and customer satisfaction top priority.Requirements
Provide first-line technical support via Zendesk (tickets, chat, email, phone).
Diagnose issues, reproduce steps, and document for engineering.
Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
Collaborate with product/engineering and maintain knowledge base.
Escalate and track issues until resolution; report on metrics.
Splace BPO
Provide first-line technical support via Zendesk (tickets, chat, email, phone).
Diagnose issues, reproduce steps, and document for engineering.
Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
Collaborate with product/engineering and maintain knowledge base.
Escalate and track issues until resolution; report on metrics.
Splace BPO
Other Info
Davao City
Permanent
Full-time
Permanent
Full-time
Submit profile
Splace BPO
About the company
Customer Support Representative
Manila GPS Trackers (MGPS Trackers Inc.)
MetroManila, Manila, PasigAgreement
Virtual Assistants - Sales, Support and Technical Positions Available
Vanilla Networks
Cebu, CebuAgreement
Customer Support Team Leader | Davao Site | 35K Salary Package + Day Shift
Select VoiceCom
Davao₱35,000 per month
Payroll / Accounts Officer (AU Client Support | Onsite - Ortigas Center, Pasig)
Geidi IT Services Inc
MetroManila, Manila, PasigAgreement
Position Technical Support Representative recruited by the company Splace BPO at Davao, Joboko automatically collects the salary of , finds more jobs on Technical Support Representative or Splace BPO company in the links above
About the company