Technical Support RepresentativeSplace BPO
Workplace: Davao
Salary: Agreement
Work form: Full time
Posting Date: 26/09/2025
Deadline: 26/10/2025
We're seeking a technically minded Technical Support Representative with Zendesk experience to troubleshoot and resolve customer issues across multiple channels, while keeping ticket quality and customer satisfaction top priority.Requirements
Provide first-line technical support via Zendesk (tickets, chat, email, phone).
Diagnose issues, reproduce steps, and document for engineering.
Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
Collaborate with product/engineering and maintain knowledge base.
Escalate and track issues until resolution; report on metrics.
Splace BPO
Provide first-line technical support via Zendesk (tickets, chat, email, phone).
Diagnose issues, reproduce steps, and document for engineering.
Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
Collaborate with product/engineering and maintain knowledge base.
Escalate and track issues until resolution; report on metrics.
Splace BPO
Other Info
Davao City
Permanent
Full-time
Permanent
Full-time
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Splace BPO
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