Technical Support RepresentativeAldesa BPO

ALDESA is a strategic partner and sole source provider to one of the fastest growing commercial, residential security and home automation companies in the United States. 
We are a specialized team of experts in the home and commercial security market: with proven customer relations management, technical support and sales, we provide a range of integrated Omni channel solutions, technology, and process excellence. 
Aldesa connects strategy and execution between Sales and Operations Planning by anticipating growth, customer needs and technology innovation to deliver world class customer support. We work closely with our customers to define brand, culture and customer demographic to tailor our delivery and drive brand enhancement.  
 
  Job Responsibilities:  
Provide product support solutions across the complete customer lifecycle from installation and activation to parts and field support.  
Be a highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize the customer experience. 
Provide troubleshooting and technical support for security systems. 
Maintain schedule and routing for technicians. 
Create service tickets and document customers’ needs, and dispatch technicians to customers’ homes. 
Configure and maintain security hardware using exclusive and non-exclusive software and tools. 
Handles security and authentication control requests. 
Job Qualifications:  
Must have at least 1 year of call center Technical Support experience 
Excellent English communication skills  
Ability to take initiative & make decisions  
Detail oriented with a strong ability to work in a fast-paced environment  
Hard working and self-motivated 
Self-driven with the ability to efficiently manage your time 
Average typing skills  
A great team player    
Apply, Get Hired and Enjoy the Following Benefits:  
Competitive compensation package (basic + allowances)  
Aldesa Rewards  
Annual Attendance Bonus (upon regularization) 
HMO Coverage (upon regularization)  
Opportunity for career growth and advancement 

1 Year or less Experience
High School graduates are welcome