Technical Support Representative (nonvoice) - must have 6 months tsr experience - 20k - bgc taguigIopex Technologies Inc.

JOB DESCRIPTION
General Description:
The Technical Support Representatives main objective is to provide Tier1 level technical support
to our customers in a manner consistent with our policies, procedures, quality, standards, and customer needs, while
providing high quality and accurate resolutions to customers under stipulated policies and procedures.
 
Specific Tasks:
• Answers and responds to requests received via email/chat from customers inquiring about Pango products.
• Log accurate and meaningful information of each contact in the Zendesk ticketing system according to
established procedures and policies.
• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.
• Meet established individual and team performance targets, which include customer service, productivity,
quality standards, and any other deems necessary.
• Perform any other tasks, duties, or services requested by his/her immediate lead.
JOB QUALIFICATION
 
Requirements:
• Minimum of  6 montha to 1-year prior tech support experience with similar consumer/networking products (support for
mobile products is required, desktop is a plus)
• Prior hands-on experience with a customer ticketing system, similar to Zendesk or Salesforce
• Be able to work shifts that the team requires
• Very strong English grammar and writing skills with western-style of writing expertise
• Minimum typing speed of 50 WPM
• Good Google Docs/Sheets skills
• College degree preferred
• Amazing people skills (great listener and communicator)
• Calm under pressure, making smart, logical decisions in a fast-paced work environment
• Can-do, positive, teamwork attitude
 
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
OTHER JOB REQUIREMENTS
Education
Senior High School Graduate
Field of study
Others
Specialization
BPO/Call Center
JOB BENEFITS
Health Card, Allowance, Life Insurance, Others
Technical Skills