Technical Support ii for westpac, it operationsConcentrix

. Excellent Proven skills on Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis. . To support/ trouble shooting the local servers and network devices with the Network and Servers team remot . Excellent Proven skills on Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis. . To support/ trouble shooting the local servers and network devices with the Network and Servers team remotely. Basic knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills like File Server permission, Ping & Tracert Analysis, End user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting etc., Hub room and Data Center Structured Cabling. . Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects. . Hardware - expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Proc coolant, Avaya hard phone config. Video Conferencing equipments Etc. . Software- OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones. . Evaluate scenarios to effectively capture & recommend inputs to help make decision on process exceptions. . Trouble shooting & co-ordination for high impact/severity issues & communicating real time updates to the BRC team. . Hands on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management. . Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutioning teams & get it implemented. . Manage BCP testing & Failover. . Hands on handling of IT Ticket resolutions on ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance. . Raise change requests with supporting artifacts as defined in the process. . Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies. . Managing Local DNS/DHCP/File server/Tivoli server for day to day operations to support Business. . Handling Bigfix servers to ensure patch deployment on desktops, compliance management are up to date. . Achieving and Maintaining high IT VOC scores. . Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment. . Excellent Team Management, Team Motivation & Development skills.
Monster

Philippines
Permanent
Full-time