Technical Support Engineer - tier 1 (sms ht)Supporting Enterprises Inc.

Supporting Enterprises is an innovative and contemporary Australian company that owns and operates a delivery center in the Philippines.
 
We partner predominantly with IT companies, marketing & creative design houses, BPOs, financial service institutions, engineering groups, and other SME clients all over Australia and abroad to connect talent (YOU) with opportunities.
 
We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe, and supportive environment that embraces change and diversity.
 
Seeking Technical Support Engineers. They are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.
 
Technical Support Engineer - Tier 1 (SMS HT)
Available to work in a shifting schedule
The salary offer starts at PHP 20,000
 
Qualifications:
Minimum of six (6) months of technical support experience.
Excellent English verbal and written communication skills.
Must be familiar with HTML and CSS.
Available to start immediately.
Responsibilities:
Provide first-level technical support and preliminary investigation for customer issues and service requests.
Manage and track customer issues.
Respond to customer inquiries via chat, email, and phone.
Document all technical inquiries, develop and review content for the knowledge base.
For more information about our company, visit our website: http://www.supportingcareers.com