Technical Support Engineer - tier 1 (sms ht)Supporting Enterprises

Job Purpose:
The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.
Duties and Responsibilities:
Provide above-and-beyond service to Yotpo's customers, assisting with all technical and product-related queries.
Handle multiple support requests via our ticketing system and chat services.
Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.
Become an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
Document and share your knowledge by creating internal articles as well as self-help guides for customers.
Liaise with other departments and product teams about our users' needs.
Qualifications:
Minimum of six (6) months of technical support experience.
Excellent written and verbal communication skills in English at a mother tongue level.
Knowledgeable with HTML and CSS.
Ability to self-manage and take initiative.
Ability to work in shifts, 5 shifts per week (weekends included).
To apply, please send us a copy of your resume to **************@gmail.com or ***********@supportingcareers.com
For more information, you may visit
https://www.myjobs.ph/company-details/1
You may contact our recruitment numbers for inquiries at:
SMART - [Protected Info]*** / [Protected Info]*** / [Protected Info]***