Technical Support Engineer (night shift)iboss Asia

Description
• Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
• Document interactions comprehensively for auditing and record-keeping purposes
• Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
• Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
• Participate in testing pre-release solutions and validating performance against test plans documenting results
• Create and submit knowledgebase entries to help improve customer self-service capabilities
• Create and maintain internal knowledge systems to assist other internal team members
• Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Work type
Full Time