Technical Support consultantEmapta Versatile Services Inc

Job Description
QUALIFICATIONS
Relevant tertiary qualification in an IT related degree
Experience in providing first level support via phone, email and online.
Experience in supporting complex workforce management or similar applications
Advanced knowledge of Microsoft Office, especially Word and Excel.
In-depth knowledge of Windows OS
Working knowledge of creating SQL Scripts utilizing multiple tables
Familiarity with Ticketing / CRM Systems
Experience working for Software Vendors - desired
Scripting and programming experience (Batch, PowerShell, Bash) - desired
Strong customer service skills
Outstanding problem solving skills
Strong communication skills (oral and written)
Strong interpersonal skills
Enthusiasm for continual learning
Ability to work under pressure and to timelines
JOB DESCRIPTION
Act as the first point of contact for clients as part of the company's help desk.
Respond promptly to phone, email and online queries from clients.
Provide assistance to clients on all facets of the solution.
Liaise with clients to understand their issues and help them optimise their use of the product/software.
Troubleshoot issues, develop solutions and communicate those solutions to clients in a way that is easy for them to understand.
Install and test the application and related hardware and software.
Repair, upgrade and replace solution components and hardware as required.
Engaging with the QA team to test new functionality prior to new version releases.
Identify training needs and provide coaching and training to clients as required.
Provide software and user acceptance testing assistance to the development team.
Work collaboratively with management to effectively address client escalations
About the role:
Work arrangement: Hybrid Work Setup | Makati Site for Onsite Days - 3 days work on site (Mondays, Tuesdays, Fridays), 2 days from home (Wednesdays, Thursdays)
Work Schedule: Day Shift | Mondays to Fridays (6:30 AM to 3:30 PM)
Work devices will be provided
HMO coverage including 1 dependent on Day 1 of employment / upon hire
20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
Full-time and regular employment