Technical Support associatecebu site open to all freshersshs gradTALENT OUTSOURCING CHANNEL TORCH SOLUTIONS

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Take your initial and final interviews over the phone!
Basic Qualifications:
- At least 18 years old above
- At least High School Graduate
-With or Without experience
- Amenable to work on shifting schedules
- Excellent English Communicative Skills (Written & Oral)
- Able to type 25- 30 words per minute
-Computer Literate
-Can start ASAP
Technical Requirements needed:
-Laptop/PC
-Internet Connection
Benefits and Perks:
- We offer a competitive salary plus incentives and bonuses
- HMO/ Health Benefits
- Career Advancement and Training
- Fun events and rewards
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Description
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Take your initial and final interviews over the phone!
Basic Qualifications:
- At least 18 years old above
- At least High School Graduate
-With or Without experience
- Amenable to work on shifting schedules
- Excellent English Communicative Skills (Written & Oral)
- Able to type 25- 30 words per minute
-Computer Literate
-Can start ASAP
Technical Requirements needed:
-Laptop/PC
-Internet Connection
Benefits and Perks:
- We offer a competitive salary plus incentives and bonuses
- HMO/ Health Benefits
- Career Advancement and Training
- Fun events and rewards
Requirements * Minimum education level: Senior high school
Language(s): English
Availability for travel: No
Availability for change of residence: No
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